Returns & Exchanges

At Kidzshack, we want your little ones to love their new outfits, which is why we offer a 30-day return policy for a full refund or store credit on all unworn items with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unwashed and unworn clothing into the original packaging, ensuring all original hangtags are still securely attached.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.